Frequently Asked Questions

    What forms of payment can I use to place an order?

    We only accept payment with a credit card for catering orders. We have a secure payment system that will take a credit or debit card payment safely and easily.

    When do I need to order by?

    All lunch orders need to be placed by 10:00 a.m. the same day of delivery, and breakfast orders need to be placed by 11:59 p.m. the day before the desired delivery date.

    Can I edit my order?

    For lunch orders you can edit your online order up until 9:59 a.m. the day of your delivery. Breakfast orders can be edited up until 11:59 p.m. the day before delivery. Log in to your account on, select "Previous Orders", then select the order you wish to amend.

    What is the minimum catering order value?

    All orders must have a minimum order value of $30.00. To ensure our customers get the same freshly prepared food as you see in shops, we need to apply a minimum price so the shop can deliver it to your office or venue. This is also in place as we do not charge a delivery fee.

    I am outside the delivery zone, can I pick up my order?

    Of course! Please select "Order Pick-Up" where you'll be able to select which shop you'd like to pick your order up from.

    Who can I talk to if I have a question?

    Drop a note to - we'll get back to you as quickly as we can. If your enquiry is about an order then please call the shop that's going to service your order. The number can be found on the order confirmation email we sent you. Or, if you'd like to speak with someone on our catering team call 1-866-Eat-Pret (328-7738) Monday - Friday, 9:00 a.m. - 5:30 p.m. ET.

    How do I apply to become exempt from tax?

    If you are exempt from tax, contact with your tax certificate, registered email, address and the tax exempt state(s) you are ordering to from. Our team will confirm once set up is complete.