HELP

Frequently Asked Questions

If you have a fairly simple question, take a look at our FAQs below.

  • CAN YOU DELIVER TO MY AREA?

    Our site tells you whether delivery is possible to your location. Simply click the “Check Delivery Address” at the top of the page then either use the map to set your location or manually enter your address. If using the map then the star illustrates where there is a Pret shop and the red circle shows the delivery radius.

  • CAN I PAY WITH A CREDIT CARD?

    Yes, of course you can. We have a secure payment system that will take a credit or debit card payment safely and easily.

  • CAN I ADD ANOTHER DROP IN A DIFFERENT LOCATION?

    Yes you can. Once you have logged in, click on the account link at the top of the screen then select “my locations”. From here you can add and remove as many addresses as you like.

  • WHEN DO I NEED TO ORDER BY?

    All lunch orders need to be placed by 11:59 pm the day before delivery, and breakfast orders need to be placed by 5:00 p.m. the day before the desired delivery date.

  • CAN I AMEND MY ORDER?

    For lunch orders you can edit your order up until 11:59 pm the day before delivery. Breakfast orders can be edited up until 5:00 pm the day before delivery.

  • WHY IS THERE A DELIVERY MINIMUM VALUE OF $75?

    To ensure our customers get the same freshly prepared food as you see in shops; we need to apply a minimum price to ensure the shop can deliver it on time to your office or venue. We need to make sure we have enough resources available to make all of the deliveries on time.

  • I DON'T WANT FIXED PLATTERS, I WANT TO CHOOSE WHAT I WANT

    The volumes that we handle means that we cannot successfully produce bespoke platters and still ensure that our sandwiches arrive in perfect condition, and on time. Pret A Manger sets itself very high food standards, and we’re fiercely proud of our sandwiches - still offering a great choice of all our sandwiches - but if you want a different product you can always add them to your order as individual products and we will deliver them alongside the platters.

  • THE CUT-OFF TIME IS TOO EARLY; I'M USED TO DOING  LAST MINUTE ORDERS

    Lots of our customers like to order in advance, as this takes the pressure off a bit – you can do so up to 10 days in advance. If you do have a last minute order then for lunch orders you can edit your order up until 11:59 p.m. the day before delivery. Breakfast orders can be edited up until 5:00 pm the day before delivery.

  • WHAT IF I MISS THE ORDER CUT-OFF TIME?

    We hate to be a stickler for the rules, but our chefs really need as much time as possible to prepare our delicious fresh food for your delivery. If you were to miss this time then sadly we wouldn’t be able to deliver to you that day.

  • WHO CAN I TALK TO IF I HAVE A QUESTION?

    Our customer service helpline is manned on a continuous basis during office hours 1-866-Eat-Pret (328-7738). If your enquiry is about an order then please call the shop that’s going to service your order. The number can be found on the order confirmation email we sent you. Alternatively you can email us: uscatering@pret.com

  • I AM OUTSIDE THE DELIVERY ZONE, CAN I COLLECT MY ORDER?

    Yes you can. Simply use the full address of the Pret shop you would like to collect from as your delivery address, adding the words “collection only” in one of the address fields. You will need to give the shop a call to confirm what time you would like to collect.

  • WHAT COMES WITH MY ORDER?

    Every order comes complete with napkins, cutlery and a friendly smile.

  • HOW WILL MY FOOD ARRIVE?

    Typically all deliveries are made on foot, within an easy walking distance from your local shop. All our platters will arrive in a presentation case and other products will be delivered individually packaged.

  • WHO MAKES OUR FOOD?

    Our sandwiches and salads are made freshly in the kitchen of your local shop by our wonderful team members.

  • HOW DO I APPLY TO BECOME EXEMPT FROM TAX?

    If you are exempt from tax, contact uscatering@pret.com with your Tax Certificate, Registered Email, Address and the Tax Exempt States you are ordering to from the Catering Site, our team will confirm once set up is complete.

     

If you can’t find the answer you are looking for, our Customer Services team will be happy to help, give us a call on 1-866-Eat-Pret (328-7738) or email uscatering@pret.com